1. Nature of the service
Wixfit AI provides immediate access to digital AI services upon payment. Credits are made available to your account as soon as your subscription is confirmed. Because the service is digital in nature and delivery begins immediately, specific consumer cancellation rights differ from those that apply to physical goods.
2. No-refund policy
All payments made to Wixfit AI are strictly non-refundable. By completing your purchase you expressly acknowledge that you have been informed of, and consent to, the immediate supply of digital content and thereby waive your right to withdraw under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to the fullest extent permitted by law.
This no-refund policy applies to:
- monthly subscription fees charged at the start of each billing period;
- any partial month — if you cancel part-way through a billing period, you retain access until the end of that period but the remaining days are not refunded;
- unused credits — credits that are not consumed before the end of a billing period expire and are not carried forward or refunded;
- plan downgrades made mid-cycle — the difference is not refunded;
- accounts suspended or terminated due to a breach of our Terms of Service, including misuse or sharing of API keys.
3. Cancellation
You may cancel your subscription at any time. Cancellation stops future billing but does not entitle you to a refund for the current or any previous billing period.
To cancel, contact us at jmilkinsmaq@outlook.com or +44 7967 779794. Cancellations take effect at the end of your current billing period; your access and credits remain active until that date.
What happens when you cancel
Your account remains active and credits remain usable until the last day of the current billing period. After that date your API key(s) are deactivated and any remaining credits are forfeited. No charge is made for the following month.
4. Exceptions — our discretion
While we operate a strict no-refund policy, we may, entirely at our discretion, issue a goodwill credit or partial refund in the following exceptional circumstances:
- a verified technical fault on our side caused complete unavailability of the service for a continuous period exceeding 72 hours, and you were unable to consume credits as a result;
- a duplicate charge occurred due to a billing error on our side.
To request a discretionary review, email jmilkinsmaq@outlook.com within 14 days of the charge with supporting detail. Discretionary credits or refunds are issued at our sole judgement and do not set a precedent for future requests.
5. Chargebacks
If you initiate a chargeback or payment dispute with your bank without first contacting us, we reserve the right to immediately terminate your account, recover any outstanding amounts through lawful means, and report the dispute to credit-reference or fraud-prevention agencies where applicable.
We encourage you to contact us first — most issues can be resolved quickly and amicably.
6. Statutory rights
Nothing in this policy affects your statutory rights under UK consumer law. If you believe our service was materially mis-described or fundamentally defective, you retain the right to seek a remedy under the Consumer Rights Act 2015. Contact us or the Citizens Advice Bureau for guidance.
7. Contact
Questions about this policy? Email us at jmilkinsmaq@outlook.com or call +44 7967 779794. We aim to respond within 2 business days.